Owner FAQs
Answers to your frequently asked questions
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Am I required to make my property available to Section 8?
As a property owner, the decision to engage in the Section 8 program and establish an agreement with the housing authority is entirely yours. However, it's important to note that California Fair Housing Laws strictly forbid discrimination based on income sources, encompassing alimony, disability, pensions, and housing subsidies like Section 8. -
Are you licensed?
Yes, we are registered brokers with the California Department of Real Estate, as mandated for property management within the State of California. -
Can I reach you after hours?
Certainly! Our team is available 24/7 for emergencies via our main contact number: 650-867-9293. Non-emergency inquiries will receive a response by the next business day. -
Can you put the money directly into my account?
Absolutely! We can facilitate direct deposits Rental proceeds are electronically transferred directly into your personal bank account via ACH (automated clearing house) -
Do I get to see the lease or sign it?
Yes, owners will receive a copy of every executed lease. For Leasing services, owners will receive a copy of the lease for review before signing. In Property Management services, we act as your Agent and will sign the lease on your behalf -
Do you sell real estate too?
Yes, our CEO/Broker, Billy DeMartini, oversees all sales personally. With more than 15 years of experience, he specializes in selling homes, condos, single-family, and multi-family apartment complexes. Feel free to reach out to Billy for a complimentary Market Analysis of your property. You can contact him at 650-867-9293 or email him at billy@earthhh.com. -
How and when do I get my money?
We close out the monthly accounting cycle and do a direct deposit of your funds on the 10th day of each month. -
How is rent collection handled?
The majority of our residents, around 95%, conveniently pay their rent online via our complimentary resident portal. -
How long of a lease do you sign?
While our standard practice involves executing one-year leases, we are flexible and open to considering special circumstances. Our experience has shown that one-year leases often attract higher-quality tenants who tend to stay longer. -
How much security deposit do you charge the tenant?
We usually ask for a security deposit equal to 1.5X months' rent. -
How soon can you start managing my property?
After signing the Property Management Agreement, we aim to have your property integrated into our system within one week, depending on your specific situation. However, we advise providing at least one month's notice for properties with existing residents. For properties with vacant units, we strive to have them listed within a week of completing photography and floor plans once the unit is ready for market. -
What type of properties do you manage?
We specialize in managing a diverse portfolio of properties, ranging from small to large multi-family residential units, mixed-use properties, as well as single-family homes and condominiums. -
What type of reports do I get and how often?
Our Owner website provides a comprehensive reporting dashboard, available 24/7, allowing you to access on-demand reports effortlessly. From this dashboard, you can generate detailed rental owner statements, outlining income and expenses over any specified period, along with various other insightful reports. Additionally, at year-end, you can generate a Year End Balance Sheet and Year-to-Date Profit & Loss report, complemented by the option to generate a 1099-MISC tax form for your tax filing requirements, whether you handle it personally or through your accountant. -
Who holds the tenant security deposit?
At Earth Real Estate, we securely hold all security deposits in our Trust Account, ensuring their safekeeping. This practice streamlines the move-out process with tenants when it's time to reconcile repairs, cleanings, and the return of the remaining balance of the security deposit. As mandated by law, we provide departing tenants with a comprehensive account of their security deposit within 21 days. Having the funds in our Trust Account guarantees that we meet this 21-day timeline without fail.